terms and conditions


terms and conditions

handmade

all the items sold on this website have been made, blended and labeled by hand. this means that differences and variations from the pictured items are to be expected. though every effort has been made to accurately portray the goods, we cannot guarantee that the colour and texture of items will appear the same on all computer monitors and devices.

pricing

all of our prices are in Australian dollars (AUD).  product prices are updated as frequently as possible.

payment policy

all payment processing is done via Paypal – you can elect to pay via credit card through the Paypal gateway, or direct debit into our bank account. all payments must be received and cleared prior to dispatch of any orders.  In addition to this, by purchasing on this site, you agree to the following:

(a) you agree to pay the purchase price specified on the website at the time that you place your order for the purchase of a product, and any applicable shipping charges. All amounts are stated in Australian (AUD) dollars. Shipping charges will be shown at checkout.

(b) the goods offered for sale on this website are directed at residents of australia. if you wish to order from outside australia, please email us at enquires@thewildnothing.com.au for a shipping quote.

(c) You must pay for the product online by credit card, direct debit or PayPal account. Your payment will be processed upon receipt of your order.

shipping

(a) the wild nothing will endeavour to ship your purchase within 2-4 business days of our receipt of your order. delivery times displayed on the website are estimates only. some items listed on this website are made to order and can take up to 2-3 weeks for delivery. in this situation you will be notified of the expected timeframe.

(b) the wild nothing will ship your purchase to the place of delivery you specify when making your order or the address specified in your Paypal account. it is your responsibility to ensure the details in your Paypal account match those of the details in your order to avoid delays in shipment.

(c) we have calculated our delivery prices based on averages and are committed to keeping our shipping fees as low as possible, including our policy of using recycled + reused packaging. It is not our intention to profit from this charge. If you think your shipping fee is a little more than anticipated, feel free to email us to discuss.

(d) the wild nothing uses Australia Post or courier services at our discretion in order to keep our postage costs low. we offer free shipping for orders over $100 AUD.

order cancellation

(a) the wild nothing may cancel an order that it has already accepted if we suspects fraudulent behaviour (e.g. using a credit card illegally) or in breach of any terms listed within this page.

(b) we endeavours to avoid pricing and other errors, however inadvertent errors do occur from time to time and we may be required to cancel an order based on suppliers shortages or any other errors that could occur with pricing etc. unforeseen supply problems, or unexpected demand of products that may occasionally result in a purchased item being unavailable. If there is a delay in shipping your order we will contact you as soon as possible by email advising you of the delay. In this circumstance, you may cancel your order.

returns

you can return or exchange any item only with good reason. we do not accept returns if you change your mind.

(a) If the item is deemed faulty, please provide photographic proof. if agreed upon by the wild nothing, the item can be shipped back to us at our expense. once the faulty item is received, you will be offered a full refund or a replacement, whichever you prefer. any refunds will be made to your credit card (via PayPal), PayPal account or the account you used to purchased your order.

(b) If for any reason a product you have ordered is not available or out of stock, we will also refund you via PayPal or offer you a store credit to the same value, and in this case any shipping costs will be refunded.

privacy

the wild nothing will not disclose your information to other organisations or third parties. any personal information that you provide is confidential and used to process your order.  thewildnothing.com.au uses an SSL certificate which encrypts all sensitive information, allowing only secure connections from a web server (host) and a web browser (client).

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